Shipping Policy

Delivery areas

We currently ship within Malaysia only — Peninsular Malaysia, Sabah, and Sarawak.

Couriers

We ship via J&T Express, Pos Laju, DHL eCommerce, or Ninja Van depending on your location. The courier is assigned automatically at the time of shipment. You will receive a tracking number by email once your order is dispatched.

Processing time

• Shop orders: packed and dispatched within 1–3 business days of payment confirmation.
• Mystery box subscriptions: dispatched on the scheduled box dispatch date each month. You will be notified in advance of the dispatch window.

Estimated delivery times

Delivery times are estimates and may vary during public holidays or peak periods.

Shipping fees

• Shop orders: a flat shipping fee is calculated at checkout based on your delivery state.
• Mystery box subscriptions: shipping is included in your subscription price.

Tracking your order

Once your order is shipped, you will receive an email with your tracking number and courier name. You can track your parcel on the courier's website or via the dashboard on your RYŪ Vault account.

Packaging

All cards are sleeved and top-loaded before packing. Mystery boxes are shipped in rigid boxes with bubble wrap to prevent damage in transit. We take card condition seriously — if your order arrives damaged due to packaging failure, please contact us within 48 hours with photos.

Wrong address

Please ensure your shipping address is correct before completing your order. We are not responsible for parcels delivered to an incorrect address provided at checkout. Contact us at hello@ryuvault.com immediately if you need to update your address before dispatch.

Lost or delayed parcels

If your parcel has not arrived within 10 business days of the dispatch date, contact us at hello@ryuvault.com with your order reference number. We will lodge an investigation with the courier on your behalf.